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Heat Pump operations and maintenance

Guarantee continuous, efficient and carbon free heat for your organisation, with our expert Heat Pump service plans.

Heat Pumps are a popular, carbon free heating solution, which can support your organisations’ net zero goals. Regular servicing is critical, to ensure your organisation is getting the heat and environmental benefits you expect.

Our team of highly skilled Heat Pump engineers can ensure your Heat Pump continually operates at it’s best. We offer a range of different service plans, depending on your business needs. These encompass an ongoing, regular schedule of preventative maintenance, to help reduce the risk of faults and outages; rapid reactive maintenance services, to ensure a speedy resolution is found should a fault occur; and remote monitoring services, to continually monitor your Heat Pump’s performance. 

Our Heat Pump service plans
Choose the Heat Pump service option and contract length that best suits you, or talk to us about building a plan tailored to your exact needs. And, if you want to switch from an existing service provider to Centrica Business Solutions, we’ll make the transition as seamless and effortless as possible.
Premier Plus

Includes:

  • Comprehensive maintenance
  • Routine maintenance
  • Remote services
Premier

Includes: 

  • Routine maintenance
  • Remote services
Bespoke

For businesses with unique requirements – get in touch for a service plan that’s built to your specific needs.

Comprehensive Maintenance

Our Comprehensive Maintenance service covers your complete servicing requirements, with a fixed cost. It includes:

  • All remote services
  • All routine maintenance
  • All necessary checks and overhauls during the service life of the system
  • A variable service plan length for maximum flexibility
  • Additional service solutions tailored to customer needs
Heat Pump

Routine Maintenance

Every Heat Pump manufacturer recommends specific works are conducted at precise time intervals, to safeguard the unit’s ongoing performance. Works can include, but aren’t limited, to:

  • Compressors and associated components within the frame
  • Leak test across all joints, valves and connections, in compliance with F-Gas regulations
  • Refrigerant levels and oil charge
  • Refrigerant drier and filters
  • Controls and pressure switches
  • Transducers
  • Pack operating pressures, probes, and probes calibration
  • Expansion valves
  • Electrical contactors relays and MCB’s
  • Emergency stop
  • Heat exchangers
  • Pressure relief valves
  • Site based samples to check levels of inhibiters and glycol.
Heat Pump

Remote Service

For every Heat Pump that we look after, we continually monitor it’s performance using our remote control and diagnostic systems. Our Service Centre will be automatically alerted if a problem arises, and can either remotely resolve the problem, or deploy an engineer to site right away. 

  • Remote monitoring and diagnostics 24 hours a day, 365 days a year, to proactively identify potential issues 
  • Monthly performance report detailing cumulative electricity and heat generation.
  • Remote programming to immediately adjust operating times or other parameters, in line with your needs.
  • Dedicated helpdesk representative available during office hours for further diagnostic advice or assistance.
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Why choose Centrica Business Solutions?


We have 35+ years of knowledge and experience delivering the highest standard of aftercare service in the market. We can help you to:

CHP operations maintenance optimise performance
Optimise performance and uptime

After investing in a heat pump, looking after the unit and ensuring it performs at its best is vital. Here’s how we can help:

  • Round-the-clock remote monitoring of your heat pump
  • Real-time identification, diagnosis and fault fixing
  • Regular, periodic maintenance and inspection by expert engineers
  • Rapid reactive maintenance, including component replacement
Stay safe and compliant

We’re committed to assuring both the safety and quality of your heat pump operation for your complete peace of mind:

  • Provision of dedicated service engineers
  • Fully qualified & trained workforce to Health & Safety standards
  • Management ongoing metering and measurement & verification requirements for the RHI and IETF subsidy schemes
Maximise efficiency and lifetime savings

Our aim is to help you reap maximum benefit from your heat pump – maximising its lifespan, cost and carbon savings potential:

  • Identification of ways to improve ongoing operation of your unit
  • Enable greater visibility and control over heat pump performance
  • Maintenance of heat pump in line with manufacturer guidelines
  • Provide guidance on how to optimise usage to maximise savings
With over 35 years' O&M experience, we will keep your energy estate running optimally.
Contact us

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