Our Energy Control Centre (ECC) empowers businesses to maximise asset performance, minimise risk, and make smarter energy decisions.
In today’s rapidly evolving energy landscape, businesses are increasingly reliant on onsite energy generation assets to reduce energy cost, enhance resilience and improve their sustainability. These assets typically include solutions like Combined Heat and Power, Heat Pumps, Solar PV and Microgrids.
The true value of these assets can only be realised when they are expertly monitored and managed. That’s where Centrica Business Solutions’ dedicated monitoring team comes in. It’s a fundamental part of our Operations and Maintenance service plans - providing round-the-clock oversight and rapid response to ensure your energy generation assets always perform at their best.
Energy assets are the beating heart of modern business operations. Any unplanned downtime, performance dip, or safety incident can have significant financial, operational, and reputational consequences. Remote monitoring is not just a technical add-on. It’s a strategic necessity.
If your energy assets aren’t adequately monitored, you risk unplanned outages, safety incidents, regulatory breaches, and lost revenue. Remote monitoring provides peace of mind by:
In a world where energy assets are increasingly complex and critical, having a trusted partner to oversee your operations is essential.
Effective remote monitoring is built on the principle of proactive protection. By leveraging advanced digital integration and robust alarm management systems, we help businesses to minimise downtime and enhance operational efficiency across their energy estate. This approach ensures that issues are identified and addressed before they escalate, safeguarding people, the environment, your assets, and your reputation.
At Centrica Business Solutions, the heart of our monitoring capability is our Energy and Controls Centre (ECC), based in Windsor. The ECC is a highly trained team of Control Room Operators (CROs), data analysts, and support specialists. They operate 24 hours a day, 7 days a week, 365 days a year, providing continuous oversight of our customers’ energy assets, including:
They’re the “eyes and ears” of your operations, ensuring your energy technologies are running safely and efficiently, and maximising availability and performance. With over a decade of experience, the team has a proven track record of adapting to new technologies and evolving customer needs.
The ECC uses an alarm and incident management platform called Opsgenie. This system identifies any critical incident that may impact the performance of your energy technology. Alarms are configured according to industry best practice from the Engineering Equipment and Materials Users Association, prioritised based on operational risk, and routed to the right person at the right time.
The process is designed for speed and reliability:
When an alarm has been raised, the ECC takes ownership, validates the alarm, and performs initial remote actions to resolve the issue.
If the problem cannot be fixed remotely, it is escalated to specialists with advanced engineering knowledge and elevated system privileges. If further intervention is needed, the service team coordinates a site visit, ensuring all actions are logged for transparency and future reference.
While alarms are used to identify critical incidents affecting your energy technologies, not all issues are so obvious. That’s why the team also employs sophisticated analytics tools to identify patterns, spot anomalies, and predict potential issues before they impact operations. By looking for trends like gradual declines in output, increases frequency of minor alarms, or shifts in energy consumption, the ECC can flag emerging problems early. This enables businesses to proactively address issues, reducing the risk of costly unplanned outages and extending the lifespan of critical equipment.
Cyber security is a top priority for all businesses. Our monitoring systems are designed with multiple layers of security, including network segregation, continuous monitoring by cyber security teams, and adherence to industry standards (such as NCSC CAF and NIST SP 800-82r3).
Our control room in Windsor is also built for resilience, with dual power supplies, UPS and generator backup, and robust business continuity planning. What’s more, our adaptive network infrastructure allows us to cover core processes from any Centrica office location.
Centrica Business Solutions’ Energy Control Centre combines deep expertise, advanced technology, and a relentless focus on customer outcomes. By choosing one of our maintenance packages, businesses gain a partner committed to safeguarding their assets, optimising performance, and supporting long-term success.
If you’d like to learn more about how Centrica Business Solutions can help your business take control of its energy future, get in touch today.
Sign up to receive regular updates on:
By submitting your details you agree to process your personal data by Centrica Business Solutions as described on the Privacy Policy. Centrica Business Solutions will send you a regular newsletter and other marketing material we believe is relevant. You will be able to opt out of communications from us at any time.
