EV operations and maintenance

Provide driver security and ensure the performance of your EV business fleet, charging hub or on-site infrastructure with our EV Managed Service.

Installing, running and optimising an integrated electric vehicle charging network that can grow with your business is a significant investment in our green future. With our Charger Managed Service, you get access to a national team of O&M professionals, dedicated account manager and round-the-clock support services and technologies.

Our options enable you to either choose a service plan package and a contract length or create a bespoke plan specific to your requirements. And with Centrica Business Solutions as your service partner, we’ll make the setup and running of your charging infrastructure is as seamless and effortless as possible.

Optimise charger uptime

We help you manage performance and stay in control with the data, analytics and status updates you need:

  • Ensure the smooth running of your charging infrastructure
  • Check real-time network status and detailed station availability
  • Access real time snapshots to EV charger-and-port level
  • View network performance for every port and charger in real-time
Ensure charger availability

We ensure the continued operation of your solution; safeguarding your peace of mind and driver access:

  • Dedicated account manager support for call centre escalations 
  • Regular, periodic maintenance and inspection by expert engineers
  • Rapid reactive maintenance to charger and system-wide faults
  • Automatic operational alerts when stations or ports are fully repaired
Maximise charger energy efficiency

We help you realise the full potential of your solution; maximising its lifespan, energy cost management and carbon savings:

  • Check and download hourly and daily utilisation data for chargers
  • View charging sessions, avoided CO2, saved fuel and earned revenue
  • Schedule, configure, and download customised reports
  • Load balancing services to keep chargers below site power capacity
With over 30 years' O&M experience, we will keep your energy estate running optimally.

Ensuring an optimal driver experience

Running your electric vehicle charging infrastructure is about more than just the charging points. All our EV Managed Service packages provide drivers with all the tools and support they need to charge easily and smoothly.

Driver App

Call Centre

Our mobile-friendly app enables your drivers to setup a personal account to manage their EV.

  • Create and manage an account
  • Setup payment details and view transactions
  • Locate chargers and start / stop remotely
  • Track vehicle status and receive alerts
  • View notifications and reports

Our 24/7 call centre is available to support drivers with resolving any issues or charger faults.

  • Remote driver charging control
  • Charger troubleshooting and charger resets
  • Driver account enquiries
  • Password reset and account changes
  • Charger issue escalation

Why Centrica Business Solutions?

  • Dedicated account managers serve as your direct point of contact so you can get the best out of our service
  • Flexible service agreements give you the level of support you need and ensure charger availability
  • Access to market-leading driver charging app and on-the-road call centre support
  • Clear and comprehensive insight and reports ensure you’re getting the best return on investment
  • Combination of knowledge and experience with the highest standard of after care service in the market
17k
Charge points installed to date by Centrica's consumer and business divisions in the UK.
11k
Field technicians and site engineers across Centrica worldwide.
4k
Our wireless sensor technology is collecting energy data on thousands of sites across the globe.
Talk to our team about how we can provide complete EV energy and driver care.